FAQs

We make the online ordering process easy. We even keep your items in your cart in case you temporarily leave the page. Add products to your cart, continue shopping, or check out if you have everything you need. If you have saved addresses or payment options, they will automatically appear at checkout. Otherwise, you will need to enter the details manually. Check everything and you're good to go! We will send an email after the order is completed and as soon as the order is on its way to you.

More information can be found in our shipping policy.

Our stock depends on availability. We want you to be able to order and receive the products you want without extra effort, so we will try to inform you if a product is out of stock. Occasionally, unexpected delays may occur, and in this case, we will contact you to let you know.

Yes, click on the shopping cart icon at the top of the page to see the added items. You can use the + button to increase the quantity of a product or the - button if you want to reduce the number of selected pieces.

Yes, you can choose a delivery address when you complete your order. The system will automatically select one of your saved addresses, but you can add a new address at any time.

We'll send you an email as soon as your order is on its way! Your account allows you to easily track all placed orders. After logging in, you'll be able to see every order you've made with us. Select the one you're interested in to find out all the necessary details. You will also receive an email as soon as your order has been shipped to you!

We're sorry you want to cancel your order. Maybe we can help you avoid this? Contact our Customer Service team. You can also consult our Refund Policy to return your order, instead of canceling it.

Once an order has been placed, we can no longer make changes to it. If you wish to cancel it to place a new order, please send a message to our Customer Service team. We will reply to you by email within one hour to inform you if the cancellation was successful. Please do not place a new order until we contact you.

We're sorry this happened! Please contact us and provide more details. It would be helpful to have the following information at hand before contacting us, but if you don't have it, we can help you figure it out together: order number, product name, details about the defect, and images to support the reported issue, if applicable. As soon as we investigate the defect, we will send you an email with the result of the verification.

We take all complaints seriously and are dedicated to protecting our valued customers.

If you have a concern regarding the quality of a product, please write to us at office@damasmarket.ro. Our investigation will proceed more quickly if you have the following information readily available before contacting us: order number, product name, batch number, expiration date, images (if applicable), and a brief summary detailing the issue reported. Please keep the product until you have spoken with our team, who will inform you if it is necessary to return it for further analysis.

We're sorry to hear that — sometimes such errors can occur, but don't worry, we can help you. Please write to us at office@damasmarket.ro and provide us with the following: order number, the incorrect item received, and the item originally ordered. As soon as we investigate the situation, we will send you an email with the result of the verification.

We pride ourselves on our products, so we're sorry that you received a damaged order. Sometimes such problems can occur, but don't worry, we can help. Please write to us at office@damasmarket.ro. Please do not discard the product, as we may request photos during the investigation and resolution process. As soon as the process is complete, we will send you an email with the result.

Your shipping confirmation email will list the items that have been dispatched. If the item has not been dispatched, please send us an email at office@damasmarket.ro.

We will send you an email as soon as your order is registered and on its way to you, so you can find out when it will arrive. For tracked orders, use the tracking link provided in the email you received to check the status of your order. If you need to report a lost package, please send us an email at office@damasmarket.ro.

We deliver within 24 business hours with a variety of courier companies: Fan Curier, Cargus, DPD, Sameday. Your preferred courier can be selected at the time of placing the order.

We deliver in Romania within 24 business hours.

For more information, consult the shipping policy.

The delivery company will attempt to deliver the package again the next day.

We deliver products directly from Romania from our authorized and certified food warehouse.

Please consult our Refund Policy page for more information.

If this does not answer your question, please send us an email at office@damasmarket.ro.

Follow the simple steps below to return your unwanted product:

Register your return – click here to start the return process.

Ship the return.

Note: food products can only be returned sealed and without signs of use.

Once we receive the returned products, we will refund the corresponding amount and send you an email notification. This process may take between 1 and 5 business days from the date of receipt of the return, depending on when it is received from the courier. If you do not receive the refund and 10 business days have passed since our confirmation email, please contact our team at office@damasmarket.ro

Registration is simple!

Access our registration page to join the Damas Market community and benefit from new offers, delicious recipes, and access to the best Arabic products available.

It's easy to make changes to your details, whether it's payment information, password, or address book.

Log in to your account and you'll find all the options you need.

There's no need to worry, we are GDPR compliant, which means we care about keeping your details safe.

For more information, please visit our Privacy Policy page and our dedicated GDPR page.

Don't worry, by accessing the login page you can use the "Forgot password" option to reset it!

If at any time you no longer wish to receive our exclusive offers and promotions, you can unsubscribe at any time using the "unsubscribe" button in the email.

Remember that you can resubscribe whenever you wish!

We offer a wide range of online payment methods to ensure you can easily access the best products.

Cash on Delivery
Visa
Mastercard
Apple Pay

You can choose your preferred payment method at checkout. As we treat fraud with utmost seriousness, your order will undergo a validation and authorization process, both from us and from the card issuer.

This is purely a security measure, intended to protect our customers.

If you see "Payment issue" status, you're probably confused, but don't worry, this can be easily resolved and your products will soon be on their way to you!

Before re-entering your card details, make sure the expiry date and other details are correct. We also recommend checking the available funds in your account.

If you have done all this and still cannot resolve the issue, please contact our Customer Services team, who will be happy to assist you.

Yes, Damas Market offers regular discounts and promotions for its customers. To take advantage of special offers and find out about current discounts, we recommend that you regularly check the official Damas Market website, subscribe to our newsletter, or follow our social media accounts, where promotions and discount codes are announced. In addition, you can consult the section dedicated to offers and discounts on our website for updated information.

We want to make your shopping experience as simple as possible, including when it comes to getting a discount on your favorite oriental products.

After you have added all the desired items to your cart, enter the discount code in the dedicated field.

If you notice that it's not working, check if you're trying to use multiple offers simultaneously — you can only apply one discount per order. Please consult the terms and conditions of the respective offer.

Are you still encountering difficulties? You can contact our Customer Service team directly from your account.

We're sorry to hear you're having trouble with your code! To find out why, please check the terms and conditions of the offer.

If you have confirmed that the code is valid and you are not trying to use multiple codes for the same order, please contact our Customer Service team.

Please consult our Terms of Service page here

If you experience any issues accessing the checkout process or any other part of our website, please contact our Customer Services team immediately so we can promptly resolve the situation for you!

Please refer to our Privacy Policy page.